Return and Refund
Return and Refund Policy of Seraphine London
At Seraphine London, we aim to provide excellent service and a pleasant shopping experience to all our customers. This return and refund policy is carefully designed to ensure maximum satisfaction under certain conditions. Please read the following guidelines regarding returns and refunds.
100% Return Guarantee on New Products
We offer a full return guarantee on all new products, except for promotional items. Sale items are excluded from this guarantee.
No Refunds on Sale Items
Items purchased during a sale are not eligible for a refund. These purchases are final and cannot be returned or exchanged, even if the size is incorrect.
Return Shipping Costs
Customers are responsible for the return shipping costs. Seraphine London does not reimburse return shipping fees and is not liable for any costs incurred during the return process. Please refer to our terms and conditions for more details.
Return Request Deadline
Returns must be requested within 30 days of receiving the item. After this period, returns will not be accepted. Please ensure you adhere to this timeframe to qualify for a return.
Exchanging Sale Items
Sale items cannot be exchanged, even if the size is incorrect. Please make sure you select the correct size before completing your purchase.
100% Guarantee on Defective Items
We offer a full guarantee on all defective items. If a product has manufacturing defects, it may be returned for a full refund or exchange, depending on your preference.
Return Process
To initiate a return, please email info@seraphine-london.co.uk. Once your return is approved, you will receive detailed instructions to complete the return process.
Requirement for Return Form
Returns without a completed return form cannot be processed. Please ensure you include this form with your return to ensure correct processing of your request.
Conclusion
Seraphine London strives to ensure customer satisfaction. By adhering to our return and refund policy, we guarantee that all returns are processed efficiently and fairly. For any questions or concerns, please contact our customer service team at info@seraphine-london.co.uk.